ING Australia review

Updated September 28, 2026 · BorrowCue Editorial Team · Facts checked September 26, 2026

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Our verdict

ING Australia suits Australian PAYG earners who want home loans and personal loans from one direct lender, with fixed-rate pricing on both and home lending for purchase, remortgage and first time buyer. The home loan product fee is AUD 0 and the personal loan rate runs 7.03% to 20.78%.

Key facts

Best for
One bank for a fixed-rate home loan and a personal loan.
Initial rate
3.74% (Source, checked September 26, 2026)
APRC
5.21% (Source, checked September 26, 2026)
Fixed period
5 years (Source, checked September 26, 2026)
Maximum loan to value
95% (Source, checked September 26, 2026)
Product fee
A$0 (Source, checked September 26, 2026)
Purpose
Purchase, Remortgage, First-time-buyer, Buy-to-let (Source, checked September 26, 2026)
Lender type
Direct lender (Source, checked September 26, 2026)
Legal entity
ING Bank (Australia) Limited (Source, checked September 26, 2026)
Headquarters
Australia (Source, checked September 26, 2026)
Founded
1999 (Source, checked September 26, 2026)
Support channels
Phone, Chat, Help-centre, Email (Source, checked September 26, 2026)
Official website
ing.com.au

Loans

APR
7.03% to 20.78% (Source, checked September 26, 2026)
Loan amount
A$5,000 to A$60,000 (Source, checked September 26, 2026)
Term
24 to 84 months (Source, checked September 26, 2026)
Arrangement fee
Establishment fee $199 (plus $8 monthly Loan Service Fee) (Source, checked September 26, 2026)
Credit check
Hard (Source, checked September 26, 2026)
Funding time
Same day for existing customers electing transfer to an Orange Everyday account on accepting the loan offer (Source, checked September 26, 2026)
Representative example
Comparison rate based on an unsecured loan of $30,000 over a loan term of 5 years (Source, checked September 26, 2026)
Rate type
Fixed (Source, checked September 26, 2026)
Lender type
Direct lender (Source, checked September 26, 2026)
Free early repayment
Yes (Source, checked September 26, 2026)
Eligibility
Aged 18+ with valid photo ID, earn $36,000+ a year before tax from PAYG employment, Australian citizen or New Zealand citizen or permanent resident of Australia, Australian residential address; not available to self-employed applicants (Source, checked September 26, 2026)
Loan types
Personal, Debt-consolidation, Car (Source, checked September 26, 2026)
Credit needed
Good (Source, checked September 26, 2026)
Use cases
Home-improvement (Source, checked September 26, 2026)
Legal entity
ING Bank (Australia) Limited (Source, checked September 26, 2026)
Headquarters
Australia (Source, checked September 26, 2026)
Founded
1999 (Source, checked September 26, 2026)
Support channels
Phone, Chat, Help-centre, Email (Source, checked September 26, 2026)
Pricing model
Fixed rate
Features
Same-day funding

Apps and profiles

Get the app
App StoreGoogle Play
Elsewhere
WikidataWikipediaXLinkedIninstagram.com

Pros and cons

Pros

  • A direct lender covering personal, debt consolidation and car loans alongside home loans for purchase, remortgage and first time buyer.
  • Free early repayment, so clearing a personal loan ahead of schedule costs nothing.
  • Personal loans priced at 7.03% to 20.78% on a fixed fixed rate model, so the rate does not drift.
  • Green upgrade loans stay on the same terms for 5 years, which makes home plans easier to set.

Cons

  • Personal loans add Establishment fee $199 (plus $8 monthly Loan Service Fee) on top of the interest rate, which a AUD 0 home loan does not.
  • The stated eligibility rules set aside self-employed applicants, so this lender does not fit freelance income.
  • A hard credit check applies against a good credit bar, so the quoted rate sits with borrowers at that level.
ING Australia

Ready to try ING Australia?

Scored 9.2 / 10 by BorrowCue.

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Who it suits

  • Australian and New Zealand citizens and permanent residents with a residential address in Australia.
  • PAYG earners with steady income, since the stated eligibility rules rest on employment rather than self-employment.
  • Existing ING customers willing to move balances to an Orange Everyday account for same-day funding.

Who should look elsewhere

  • Borrowers chasing the lowest headline rate: Prestalo lists 2.36% and Creditilia ES 4%, both under the 3.74% on the green upgrade loan here.
  • Self-employed applicants, who the stated eligibility rules leave out.
  • Anyone who wants a band of rates to shop across rather than one number, as Sofkredit offers at 8% to 14%.

How your money is protected

Lending runs through ING Bank (Australia) Limited under AFSL 229823; Australian Credit Licence 229823, which lists its Australian Financial Services Licence and Australian Credit Licence. In Australia the bank answers to the Australian Securities and Investments Commission and the Australian Prudential Regulation Authority, so read the licence alongside the rate before you apply.

How it compares on our data

On our data the fixed period is the weakest measure, sitting at 148 of 259 brands, with the initial rate at 95 of 297 and the APRC at 77 of 145. The strongest is maximum loan to value, at 47 of 293, so it lends close to the top of the market.

How ING Australia compares

Where ING Australia is available

Available
Australia
Licence in Australia
Australian Prudential Regulation Authority (APRA), checked September 26, 2026
Licence in Australia
Australian Securities and Investments Commission (ASIC) (AFSL 229823; Australian Credit Licence 229823), checked September 26, 2026

Countries from the brand (Source, checked September 26, 2026)

Frequently asked questions

What does a personal loan from ING Australia cost?+

Personal loan rates run 7.03% to 20.78% and the loan adds Establishment fee $199 (plus $8 monthly Loan Service Fee). The published representative example sits on an unsecured personal loan of a set amount and term, so the rate alone is not the full cost.

How much can I borrow and over what term?+

Personal loans run AUD 5,000 to AUD 60,000 over 24 to 84 months, and home loans reach 95% loan to value across purchase, remortgage and first time buyer. Personal borrowing covers personal, debt consolidation and car loans, so a car or a home project can sit with the same lender.

What credit check and eligibility rules apply?+

Applications carry a hard credit check and the stated bar is good credit. Eligibility asks for adults with a minimum age, valid photo ID, an Australian residential address and income from PAYG employment, not self-employment.

How quickly is money paid out?+

Speed is a listed feature, shown as same day funding. The published payout timing is narrow: it applies only where an existing customer takes up a loan offer and moves money across to the Orange Everyday account. Outside that setup, allow for a standard decision.

Is ING Australia regulated?+

Lending comes from ING Bank (Australia) Limited under AFSL 229823; Australian Credit Licence 229823, which lists its Australian Financial Services Licence and Australian Credit Licence. In Australia the bank is supervised by the Australian Securities and Investments Commission and the Australian Prudential Regulation Authority.

Can I repay a loan early?+

Free early repayment is available, so clearing a personal loan or home loan ahead of schedule carries no extra charge. Personal loans sit on a fixed rate model at a fixed rate, so an early payoff is the main way to cut the interest you owe.

What does the home loan side charge?+

The green upgrade loan is priced at an initial rate of 3.74% and an APRC of 5.21%, fixed for 5 years. The fixed-rate home loan carries a product fee of AUD 0, so check both figures before comparing lenders.

Sources

  • ing.com.au/about-us/who-we-are-company.html checked September 26, 2026

    Backs: Founded, Headquarters, Legal entity, Licences

    “ING changed the way Australians bank 27 years ago by launching the country's first high interest, fee-free online savings account.”

  • ing.com.au/contact-us.html checked September 26, 2026

    Backs: Support channels

    “For general enquiries call 133 464 ... To message with the ING app: Login, tap 'More' and hit Chat with us during opening hours.”

  • ing.com.au/home-loans.html checked September 26, 2026

    Backs: Purpose

    “Whether you're looking for your first home, refinancing, renovating or investing”

  • ing.com.au/home-loans/fixed-rate-home-loan.html checked September 26, 2026

    Backs: Product fee

    “There are no monthly, annual or transaction fees, and it's free to make additional repayments”

  • ing.com.au/home-loans/green-upgrade-loan.html checked September 26, 2026

    Backs: APRC, Fixed period, Initial rate

    “ING Green Upgrade Loan 3.74% p.a. Fixed rate 5.21% p.a. Comparison rate”

  • ing.com.au/personal-loans.html checked September 26, 2026

    Backs: Loan amount, APR, Credit check, Credit needed, Eligibility, Features, Free early repayment, Funding time, Lender type, Loan types, Pricing model, Arrangement fee, Rate type, Representative example, Term, Use cases

    “Apply to borrow from $5,000 to $60,000”

  • ing.com.au/rates-and-fees/home-loan-rates.html checked September 26, 2026

    Backs: Maximum loan to value

    “Principal & Interest - LVR is 90.01% to 95% - Min total borrowings $150,000”

Compiled from 8 source pages, checked September 26, 2026. We did not open an account.

ING Australia

ING Australia

One bank for a fixed-rate home loan and a personal loan.

9.2/10See alternatives

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