LOOP by NCBA review

Updated September 28, 2026 · BorrowCue Editorial Team · Facts checked September 26, 2026

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Our verdict

LOOP by NCBA suits borrowers who keep LOOP as their primary account and need money fast: the facility runs to KES 2,000 to KES 100,000 and funding is instant through the app. The price shows up in the upfront charge, and eligibility is narrow behind a hard credit check.

Key facts

Best for
Fast, small app-based credit for established LOOP account users.
Loan amount
KES 2,000 to KES 100,000 (Source, checked September 26, 2026)
Term
1 month (Source, checked September 26, 2026)
Arrangement fee
7% facility fee plus 20% excise duty, deducted upfront on disbursement (Source, checked September 26, 2026)
Credit check
Hard (Source, checked September 26, 2026)
Funding time
Instant, via the LOOP app (Source, checked September 26, 2026)
Rate type
Variable (Source, checked September 26, 2026)
Lender type
Direct lender (Source, checked September 26, 2026)
Free early repayment
Yes (Source, checked September 26, 2026)
Eligibility
LOOP customers who have made LOOP their primary account and transacted for at least 3 months (90 days), with a good credit history and no CRB listing (Source, checked September 26, 2026)
Origination fee (%)
7% (Source, checked September 26, 2026)
Loan types
Personal, Payday, Credit-line, BNPL, Business (Source, checked September 26, 2026)
Credit needed
Good (Source, checked September 26, 2026)
Use cases
Home-improvement (Source, checked September 26, 2026)
Legal entity
LOOP DFS (Source, checked September 26, 2026)
Headquarters
Kenya (Source, checked September 26, 2026)
Founded
2013 (Source, checked September 26, 2026)
Support channels
Email, Phone, Help-centre (Source, checked September 26, 2026)
Features
Same-day funding, Credit line
Official website
loop.co.ke

Apps and profiles

Get the app
App Store
Elsewhere
LinkedIn

Pros and cons

Pros

  • Funding is instant, via the LOOP app (Instant, via the LOOP app)
  • Free early repayment, with no charge for clearing the facility ahead of schedule
  • A credit line and same-day funding sit together in the feature set (same day funding and credit line)
  • Support runs on email, phone and help centre, including a phone line

Cons

  • A facility fee of 7% plus excise duty comes out of the loan before it reaches you
  • The credit check is hard and the credit record needed is good (hard, good), so a thin file rarely clears
  • Eligibility is limited to customers who have made LOOP their primary account and transacted on it for a period, alongside a good credit history (good) and a clear CRB record
LOOP by NCBA

Ready to try LOOP by NCBA?

Scored 8.8 / 10 by BorrowCue.

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Who it suits

  • Existing LOOP customers who keep it as their primary account and have built up enough activity to qualify
  • Anyone who needs money the same day, since funding is instant, via the LOOP app (Instant, via the LOOP app)
  • Borrowers covering home improvement costs, the use case LOOP highlights (home improvement)

Who should look elsewhere

  • Monzo Flex, for a much larger facility of £10,000 to £35,000 where a short bridge will not do
  • Cashspace ES, which offers €100 to €5,000, if LOOP's single market is not where you borrow
  • Cashspace, which offers PHP 500 to PHP 25,000, if you would rather hold an account with a provider outside Kenya

Safety and regulation

LOOP is a direct lender, so the facility comes straight from the provider rather than a broker or a marketplace (direct lender). The account is registered with the Central Bank of Kenya as its regulator in Kenya, and the company you owe is the company behind the app. Lender, regulator and account all sit in the same structure, so the balance, the credit check and the app you use every day all belong to one organisation.

Who runs it

LOOP trades as LOOP DFS and is based in Kenya (LOOP DFS, KE), and it has been lending since 2013, so the lender is an established name rather than a new entrant. Support runs on email, phone and help centre, which puts a phone line next to email and a help centre. The app carries the facility, the draws and the repayments in one place, so most account questions get answered without a branch visit.

How LOOP by NCBA compares

Where LOOP by NCBA is available

Available
Kenya
Licence in Kenya
Central Bank of Kenya, checked September 26, 2026

Countries from the brand (Source, checked September 26, 2026)

Frequently asked questions

What does LOOP charge to borrow?+

LOOP takes a facility fee of 7% plus excise duty out of the loan before it reaches you, so the first payment already carries the charge. The rate on the facility is variable (variable), and free early repayment means clearing the balance ahead of the agreed date costs nothing extra.

How fast is the money?+

Funding is instant, via the LOOP app (Instant, via the LOOP app), and a same-day facility alongside a revolving credit line sits in the feature set (same day funding and credit line). Speed is not the constraint. Eligibility is: a good credit record, a clear CRB record and a period of activity on LOOP as your primary account.

Who can apply for a LOOP loan?+

The credit check is hard and the credit record needed is good (hard, good), and applicants need a clear CRB record as well. Add the requirement to run LOOP as a primary account and to have transacted on it for a period, and this is a product for established account users rather than first-time borrowers.

How much can I borrow?+

A facility covers KES 2,000 to KES 100,000. The same provider handles personal, payday and credit line, so a personal loan, a credit line and business borrowing sit with one lender, and home improvement is the use case it highlights (home improvement).

Who regulates LOOP?+

LOOP trades as LOOP DFS, a Kenyan company, and the account is listed with the Central Bank of Kenya as its regulator (LOOP DFS, KE). It lends as a direct lender (direct lender) rather than matching you with a third party, so the balance you repay is owed to the company that issued the facility.

How long do I have to repay?+

The quick loan is repaid over 1, which suits a gap between paydays rather than a large purchase. Home improvement work is the use case LOOP lists (home improvement), and that kind of spend usually needs a longer repayment period than the quick loan allows.

What support can I get?+

Support runs on email, phone and help centre, so you can call as well as email, and a help centre holds the written answers. The app remains the quickest route for anything about a draw or a repayment, and it is where funding happens in the first place (Instant, via the LOOP app).

Sources

  • loop.co.ke checked September 26, 2026

    Backs: Funding time, Headquarters, Licences

    “Get your Quick Loan today. Easy application, instant approval, and money when you need it.”

  • loop.co.ke/about-us checked September 26, 2026

    Backs: Founded, Legal entity, Lender type, Loan types

    “Our 13 years of history enabling digital financial services and financial inclusion across Sub-Saharan Africa puts us ahead of the curve”

  • loop.co.ke/faqs checked September 26, 2026

    Backs: Credit check, Credit needed, Eligibility, Features, Free early repayment, Arrangement fee, Origination fee (%), Rate type, Support channels

    “Can I get a LOOP loan if I am listed on CRB? No, if you currently have a CRB listing, you will not be able to access a LOOP loan.”

  • loop.co.ke/lifestyle/loop-quick-loans checked September 26, 2026

    Backs: Loan amount, Term, Use cases

    “Borrow from KES 2,000 up to KES 100,000 to handle anything urgent.”

Compiled from 4 source pages, checked September 26, 2026. We did not open an account.

Not confirmed yet: APR, Representative example.

LOOP by NCBA

LOOP by NCBA

Fast, small app-based credit for established LOOP account users.

8.8/10See alternatives

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